Business internet with speed and savings + FREE* modem and phone line

• nbn Priority Fault Restoration

  • Supported by nbn’s enhanced Service Level Agreement (eSLA), we aim to have any faults identified on nbn’s network actioned within 4h or 12h of being reported (depending on the service customer has picked).

• 24/7 support, 365 days a year

  • 4h or 12h fault restoration target from the time the issue is logged with nbn.

• Superloop Refreshify

  • With Superloop’s Refreshify, available in the mobile app, booking an nbn technician is instant. It will also keep track of all appointments and help accelerate restoration, minimising downtime.

• Terms and conditions

  • Available on eligible Business nbn plans only. eSLA response times may vary by plan and location of service.

• Installation

  • Professional, business-grade installation delivered by experts with flexible scheduling. Includes fibre installation up to 30 metres for a seamless setup**.

    • ** 30m Fibre run not available for 100/40 speed tier.

Eligible Superloop residential nbn customers can get a FREE* eero 7 or eero Pro 7 with eero Secure, or a TP Link modem ($25 shipping). You may be eligible for one free router per service, but it’s only available for FTTP, FTTC, or HFC connections. TP-Link VB433v is also available for FTTN and FTTB connections. To qualify, your service must stay active for 24 months. If you cancel before then, a Modem Payout Fee (inc. GST) will apply for the remaining months. For example, cancelling 12 months in would incur a fee for the remaining 24 months. See our full Terms & Conditions here.

Superloop offers a range of payment options for the eero 7, eero Pro 7 and TP Link devices. Eligible customers can take advantage of our Free* modem option (*when you stay connected for 24 months), or you can pay upfront, or elect to take up one of our affordable instalment plans. If you cancel prior to the end of the modem term commitment or instalment period, a Modem Payout Fee will apply for the remaining months. *See our Full Terms & Conditions here.

As of the 2nd of April 2016, NBNco have implemented a $300 ‘nbn New Development Fee’ to be charged on the first connection to a premises in an NBNco designated ‘New Development Area’. This fee may be applied to each new premises requiring a nbn® connection. This includes, but is not limited to, new dwellings, lots under reconstruction, and new buildings requiring a new mailing address. We will inform you upon signup if this fee may apply

Becoming a new Superloop customer is something to be celebrated. That’s why we offer all new residential nbn customers promotional pricing in the first 6 months as a Superlooper (not an official term…yet). The discount will appear as a credit on your Superloop invoice.

Here’s a little insider info: to get the most out of our 6-month Discount Promo you’ll need to stay on the plan you signed with for the entirety of the 6 months. After that you’re free to change to whatever plan you want!

See, it pays to scroll to the bottom of a website.

Speedblast™ is only available to Superloop business nbn customers with a Totalbiz plan. Only customers on Superloop Totalbiz plans whose nbn business plan service speed is 50/20Mbps, 100/20Mbps, and 100/40Mbps (Eligible Plans) qualify for speeds of up to 1Gbps with 2 FREE Speed Upgrade Days per month. Full Terms & Conditions here.

The service comes with a commitment to answer calls within five minutes (this applies for calls made directly into the prioritised SMB team on 1800 57 87 37, 8:30am to 7:00pm Monday to Friday (AEST), in normal conditions (exclusions apply for unforeseen circumstances). Customers may request a one-time $10 credit if this wait time is exceeded. A best-efforts Service Level applies for fault resolution. See the nbn Broadband – SMB Critical Information Summary (CIS) Totalbiz available here. See how to claim your 5-minute call guarantee credit here.

Plan inclusions, prices and promotional offers advertised may not be available at all addresses. The service qualification address check is only a preliminary result of plans and prices available in your area. Please note that the result may vary, together with plans, prices and promotions available at your address, as we process your order and connection.

A speed tier speed is the theoretical maximum speed of the access line connecting your premises to the nbn. The actual speeds you experience, particularly during busy periods, may be limited by demand in other parts of the network and will typically be much slower. For more information, see about nbn speeds

Typical Business Hour is the average speed experienced by a representative group of users between the hours of 9am and 5pm workdays. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed. The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic and your physical line condition. For more information,see about nbn speeds.

A payment verification charge of $1 may be debited from your account at the time of sale. This will be credited back to you on your first invoice. Payments made by Credit or Debit card incur a 1% transaction fee. You can avoid this fee by selecting to pay via PayTo. This option is available in your Superloop app after order confirmation, under the Bills Tab. If you are experiencing financial hardship, please contact us via our website.

Where advertised as free, the Superloop broadband plan activation fee only is free. Depending on the service ordered, there may be additional up-front charges which are not free and will be charged as per our Terms of Use. These charges include, but are not limited to, charges such as Phone Line Activation Fee or Copper Line Installation Charges, Lead-in or Additional Cabling, Equipment Charges such as Modems, Routers or Splitters, Missed Appointment Fees or any complex on site work required to provide a functional broadband service.

If your existing modem is getting a little long in the tooth, we have two modems/routers you can choose from: eero 7 or the TP Link VB433v.

eero 7

Maximise your nbn business connection with an eero 7 WiFi modem, designed for optimal performance and pre-configured for easy setup. Plus, get free subscription to eero Secure and protect your internet connected devices with a subscription service valued at $5/mth that elevates your eero experience. Which is a fancy way of saying it blocks all the nasty stuff the moment you connect to your home network. The eero 7 router is compatible with HFC, FTTP, and FTTC connections only and doesn’t support Home Phone VoIP. So, you’ll need to take that into consideration when deciding on which modem is right for you.

eero Pro 7

The eero Pro 7 is a tri-band mesh Wi-Fi 7 system, compatible with multi-gigabit speeds for home and small to medium-sized business networks. The eero Pro 7 supports 200+ devices and 2,000sq. Ft. of coverage for maximum performance.

TP Link VB433v

Also preconfigured to the Superloop network, the TP Link VB 433v helps ensure you achieve optimum performance, is compatible with VOIP and lets us provide full remote technical support should there be any issues. You can find the full specs for the modem here.

Plans with unlimited data or call allowances are subject to Superloop's internet acceptable use policy and telephone service acceptable use policy.

Scam activity is on the rise in Australia. Scammers are using a wider array of methods, techniques, and communication avenues to reach unsuspecting victims. They are also becoming more refined at impersonating legitimate government departments, businesses, and organisations to attempt to gain access to your money and personal information. Learn more about scams and how to protect yourself here.

Your nbn service will not function during a power outage, including your residential Home Phone (VoIP) service. If this happens you will not be able to make or receive calls, including calls to Emergency Services. However, FTTP-enabled properties can maintain UNI-V functionality if an nbn battery backup is installed and operational.

If you have a Back to Base Security Alarm or Medi-Alert connected to your phone service, it's essential to check with your provider to ensure compatibility with the nbn service and explore available alternatives. This must be arranged before transitioning to the nbn network to ensure your alarm remains functional.

Many factors affect the internet speeds achievable at your premises. These include:

• The connection technology at your address

• The quality of the connection in your area and your premises

• Co-existence period

• Network congestion

• Your in-premises wiring, equipment and use

The factors affecting internet speeds are described in more detail below.

Depending on your specific address, different connection technologies can be used to connect your premises to the Superloop nbn network. Each connection type has a different theoretical maximum speed. In addition, within each technology, multiple speed tiers may be available. The table below explains the variety of nbn connection types.

Typical Business Hour is the average speed experienced by a representative group of users between the hours of 9am and 5pm workdays. It is not a guaranteed minimum speed and past performance is not an indication of expected future speed.

The actual speed you will experience depends on many factors such as your access technology, the total demand on the network, local internet traffic, your physical line condition, the hardware and software you use, the location of your data source and the performance of Wi-Fi within your building. Current typical business hour speed on the Superloop nbn network appear in the nbn Broadband – SMB Critical Information Summary (CIS) Totalbiz available here.

To understand download speeds, it may help to think of the Superloop network as like a freeway. Your speed tier sets a maximum speed limit for how fast your data is allowed to travel on that freeway. During quiet periods, data may be able to travel across the network at the relevant speed tier 'speed limit'. During peak periods, however, like any freeway, the speed of data on the network often slows with congestion and the speed at which your data can travel will often be much less than the 'speed tier' speed limit of your access line.

During peak periods, broadband speeds slow down as more users use our network at the same time. During these periods the speed of the network more generally often determines the internet speeds you experience rather than your access line speed or the speed tier you select.

Internet speeds can also be affected by the source of content and by congestion at the servers providing that content. If you’re downloading, for example, from a server which is congested or has only a small capacity, it will be slow even if you have a fast office connection. If those servers are in another part of the world, speeds may also be affected by congestion on international data links.

A range of factors within your premises can affect the internet speeds you achieve:

• Internal wiring and configuration: Damaged, corroded, badly connected, or poorly configured copper lines within your premises can significantly reduce your nbn speed.

• Equipment: The quality and age of your modem, routers and devices can all affect internet speeds, particularly at higher internet speeds.

• Wi-Fi interference: The location of your modem and any radio or electrical interference with other devices in or near your office will influence your connection.

• Usage: The number of users and devices online at once.

• Malware and viruses will also affect usage

Factors specific to your access line at your address can affect your internet speeds. These include:

FTTN or FTTB technology

• Length of the copper line from the premises to the node

• Quality of the copper line from the premises to the node

• Quality and layout of in-premises cabling

• Internal and external electrical interference

HFC technology

• Quality of co-axial cable

• Quality and layout of in-premises cabling

• Internal and external electrical interference

Fixed Wireless technology

• Signal strength or obstruction of the antenna’s line of sight to the tower

• Weather conditions, like extreme heat and heavy rain 

The maximum speed that your access line is capable of (your access line speed) can only be determined once your FTTN/B/C service has been installed and tested. If this access line speed is limited for any reason (including the Co-existence period), you may not benefit from selecting a higher network speed tier.

Once your nbn service is activated, NBN Co will test your access line speed. If NBN Co advises us that your access line is not capable of supporting the speed tier you have chosen, we will give you the option to move your service to a lower speed tier and credit any difference in speed tier charges you have paid. You must let us know that you wish to downgrade your plan speed tier within 3 months of your nbn service being activated to receive a credit.

Co-existence refers to the period during which your nbn FTTN/B/C service, which partly relies on the copper network, operates alongside other services using the same copper line from your local exchange to your premises. These co-existing services include:

• ADSL, ADSL2, ADSL2+

• SHDSL

• ISDN

• Any other Copper ULL based service other than VDSL

The Co-existence period starts when you can first access an nbn FTTN/B/C service and continues until all legacy services are disconnected from your local exchange.

During this period, the presence of legacy services can impact the performance of your nbn FTTN/B/C service in the following ways:

• Cross talk

• Downstream power back-off applied by nbn

• Other temporary measures taken by nbn to manage interactions between the performance of your nbn FTTN/B/C service and Co-existing services.

NBN Co considers your nbn FTTN/B/C service within specification if, during the Co-existence period, your speed is above 12Mbps down and 1Mbps up, and after the Co-existence period ends, speeds are above 25Mbps down and 5Mbps up, regardless of the speed tier ordered.

While Superloop strives to deliver the highest speed possible, factors outside of our control can affect performance. We always recommend using the Superloop supplied modem for nbn FTTN/B/C services to ensure you get the best possible speeds and support.

The nbn network is Australia’s new high-speed internet network. It is being built to provide you with access to the fastest possible internet service (data and phone) wherever you live.

Check your address to find out if the nbn is available in your area. If the nbn network is available at your address, you can order your service straight away. If the nbn network is not currently available at your address, you can register your details and we'll be in touch as soon as you are able to connect.

NBN Co will let you know when your office has been connected via one of several technologies. Your office will be connected via either fibre-to-the-premises (FTTP), fibre-to-the-node (FTTN), fibre-to-the-basement (FTTB), fibre-to-the-curb (FTTC), Fixed Wireless or Satellite technology.

Once you have signed up for your Superloop nbn plan, we’ll work on your behalf with NBN Co to make sure the connection happens as smoothly as possible.

About 18 months after your area is first made ready for service by NBN Co, the old copper network will be switched off in your area. You will receive many notifications from NBN Co about the intended switch-off date.

Yes, if the nbn network is not currently available at your address you can register your details and we'll be in touch as soon as you are able to connect.

On 1 April 2016, NBN Co introduced a New Development Charge which is applicable to all nbn Service Providers. If your premises has been classified by NBN Co as a new development, Superloop will need to charge you the $300 including GST NBN Co. New Developments Charge to connect your nbn service. During the process of activating your nbn service you will be informed by Superloop that your premises has been classified as a new development by NBN Co and will be given the option not to proceed with your order.

Not all access lines (the line supporting your premises to the nbn) can support all speed tiers. The fastest speed tier available for Fixed Wireless access line connections is Standard Plus nbn50.  

Premium nbn100 is available for only a limited number of FTTN, FTTB and all FTTC connections. 

It is not possible to confirm the maximum access line speed for any FTTN and FTTB connection until after the service has been installed. Once a service has been installed and activated, the maximum access line speed will be tested. If your line will not support your chosen speed tier, Superloop will inform you and offer to move you to a lower speed tier and refund any extra money you have paid for the higher speed tier. 

Note that a speed tier speed represents only the theoretical maximum speed of the access line connecting your premises to the nbn. The actual data transfer speeds that you experience, particularly during busy periods, may be limited by demand in other parts of the network and will typically be much slower. For more information about nbn speeds and factors that affect them, see about nbn speeds. 

You need a compatible router at your premises. You can choose to supply and manage your own router, or request a modem Superloop offer in the respective Superloop plan you choose.

Your FTTN/B VDSL connection will require a modem router that is compliant with the nbn VDSL2 equipment specifications. Modem routers purchased from Superloop are compliant and nbn registered.

If your VDSL2 modem router is not registered as compliant with nbn, then nbn as the network supplier may, in some circumstances be unwilling to investigate or repair a fault associated with your service. In some cases, nbn may place a service into a Repair Profile and/or Suspend a service if they determine that the VDSL2 equipment is causing detriment to other services. It is not enough for a modem to just have VDSL2 support – it must support all of the required nbn features and have them switched on.

This is why we advise purchasing our recommended VDSL2 modem routers as these have been certified to work and are registered with nbn. This means we can ensure your service works as expected and provide full support.

If you would prefer to shop around for your own cable technician, rather than use the network carrier technician to install or repair your B-side or internal cabling, make sure you use a Registered Cabler. To find the Registered Cabler nearest you, please visit http://www.registeredcablers.com.au/find-cablers.

NBN Co allows each area serviced by the nbn fibre network 18 months to switch to the new network. During these 18 months you can still use your copper phone connection if you wish. NBN Co will advise you when the 18 months has passed, and the old network is being switched off. At this time, you must connect to the nbn network to maintain broadband and phone service.

As a Superloop nbn customer, you can simply subscribe to our Business Phone (VoIP) service via the customer portal. You can also port your existing phone number to your new VoIP service.

Porting your current phone number is free of charge and may take between 10 to 15 business days to complete depending on your current provider. During the last day of this process prior to porting completion, you may not be able to receive incoming calls or make outgoing calls for a short period of time until the port is completed.

If you cannot manage without your incoming calls during the transfer process, please contact us on 1800 57 87 37 to discuss your options.

NOTE: for FTTN, FTTB and FTTC connections, your current phone number will be lost when your new broadband connection is activated. If you want to keep your existing number, we need to port the phone number to our Home Phone (VoIP) service before your new broadband is activated.

To transfer your number, you need your current phone and supplier account number details when ordering. If you are currently on a contract for your telephone service, an Early Termination Charge may apply with your current provider, for which you are responsible.

If you ordered a Superloop modem this will be dispatched with settings preconfigured for both your data and voice service. You can however configure Superloop's VoIP service on your own VoIP enabled modem. Or contact our support team for help on 1800 57 87 37.

We will send you a confirmation e-mail once your Home Phone (VoIP) service is active. Once active you should check with your previous telephone provider to ensure they do not continue to bill you.

Some service transfers can be delayed or fail due to special call features which are attached to the current service. Special call and service features need to be removed by your current telephone provider before you transfer your service to Superloop.

The time it takes to connect your nbn service will vary depending on a number of factors such as your location and the type of premises being connected and the availability of nbn field staff.

For Fibre to the Premises (FTTP) four weeks if no nbn external box has been fitted to your premises.

For Fibre to the Premises (FTTP) with an external nbn box installed and Fibre to the Node (FTTN) Fibre to the Curb (FTTC) and Fibre to the Basement (FTTB) between two to three weeks.

For Hybrid fibre-coaxial (HFC) four weeks.

Two to three days if both internal and external nbn boxes have been installed for Fibre to the Premises (FTTP).

The timing above may vary. Whilst Superloop endeavours to connect your new service as quickly as possible, there may be many factors outside of our control

Useful documents

• Preparing for the nbn Guide: Click here

• Preparing for the nbn Guide (Fixed Wireless): Click here

• Preparing for the nbn Guide (FTTB): Click here

• Preparing for the nbn Guide (FTTN): Click here

• Fixed Wireless Fact Sheet: Click here

• nbn™ Broadband - SMB Key Fact Sheet (KFS): Click here

Where advertised as free, the Superloop broadband plan activation fee only is free. Depending on the service ordered, there may be additional up-front charges which are not free. These charges include, but are not limited to, charges such as Phone Line Activation Fee or Copper Line Installation Charges, Lead-in or Additional Cabling, Additional Line Fee, Equipment Charges such as Modems, Routers or Splitters, Missed Appointment Fees or any complex on site work required to provide a functional broadband service. Charges are dependent on the type of work that needs to be done and will be decided by Superloop's network supplier and passed on to you at cost price (plus GST).

As of the 2nd of April 2016, NBNco have implemented a $300 ‘nbn New Development Fee’ to be charged on the first connection to a premises in an NBNco designated ‘New Development Area’. This fee may be applied to each new premises requiring a nbn® connection. This includes, but is not limited to, new dwellings, lots under reconstruction, and new buildings requiring a new mailing address. We will inform you upon signup if this fee may apply

Becoming a new Superloop customer is something to be celebrated. That’s why we offer all new residential nbn customers promotional pricing in the first 6 months as a Superlooper (not an official term…yet). The discount will appear as a credit on your Superloop invoice.

Here’s a little insider info: to get the most out of our 6-month Discount Promo you’ll need to stay on the plan you signed with for the entirety of the 6 months. After that you’re free to change to whatever plan you want!

See, it pays to scroll to the bottom of a website.

The details of the Total Minimum Costs are stated in the nbn Broadband – SMB Critical Information Summary (CIS) Totalbiz available here.

If you have selected an 18-month contract, a Cancellation Fee is payable if you wish to cancel this broadband service within the minimum contract term. The details of the applicable Cancellation Fee are stated in the nbn Broadband – SMB Critical Information Summary (CIS) available at:here.

Superloop does not provide battery backup for any Superloop Fibre service. You should be aware of the implications of a mains power outage:

• Your Network Termination Device (NTD) will not function.

• Your internet connection will not operate.

• Your telephone handset connected via your NTD won’t work and you won’t be able to make calls, including Emergency 000 services.

• Your back-to-base alarm system or medical alarm which relies on an internet connection will not work.

• Your mobile phone should be fully charged just in case you need to make emergency calls.

If you’d like to ensure the optimum performance of your service, and allow Superloop to deliver full remote technical support, you can choose to add a ZTE H1600 Wi-Fi modem or eero 7 to your order.

When you place your order for a fixed line broadband service with Superloop, a payment verification charge of $1 may be debited from your credit card or bank account. This will be credited back to you on your first monthly bill, or as soon as possible if your service cannot be connected.

If you have ordered a modem from Superloop we will email you your bill for the modem and shipping costs at least 4 days before your service is activated. We will also debit your account at the same time.

The date your Superloop service becomes active is known as your anniversary date.

Once your service is active, we will email your first bill and after 10 business days of the invoice date, we will debit your credit card or bank account for:

• Any broadband activation charges due

• Any additional service connection charges (such as New Development Fees or additional site work)

• Your first month recurring plan fee

• After the first month, you will receive your monthly bill via email on your anniversary date each month.

Your ongoing monthly bills will include charges for both the current month recurring plan fee and any prior-month excess usage or other billable activity.

Your nominated bank account or credit card will be debited on or around 10 business days after your anniversary date.

When you order a service, Superloop may give information about you to a credit reporting agency to obtain a consumer credit report about you and/or allow the credit reporting agency to create or maintain a credit information file containing information about you. This information may include the details given by you to Superloop when ordering your service.

We don't charge you a plan change fee to switch to a new Broadband plan. Changing plan is free when you are on a no lock-in plan. You can switch between Superloop Broadband plans no more than once each month. Your plan change will come into effect from the date your next invoice is issued so long as you have submitted your plan change request 2 days before your invoice issue date.

Changes submitted less than 2 days before your next invoice is issued will take effect the following month. The cost of your new plan will appear on your next invoice.

When you change your Superloop Broadband plan to another Superloop Broadband plan the following adjustments will apply:

• Pro rata credit: You will receive a pro rata credit for any unused portion of the current month. This credit will be applied the first month of your new Superloop Broadband plan

• New Customers: If you are a new customer and change plans before the end of your first 6 months promotional pricing, the remaining months of your promotional pricing will be transferred to your new plan.

• My Speed Boost Bank: If you move from one My Speed Boost eligible plan to another My Speed Boost eligible plan,  your accrued My Speed Boost bank days will be transferred to your new plan.

• Modem/Router/Extender: If you purchased a modem, router, or extender on zero cost upfront, the accrued months counted towards your 36-month term will be transferred over to your new plan.

New Customers: If you downgrade your Superloop NBN Plan during the Discount Period to a lower plan tier, then the discount will be removed from the monthly internet service charge and the price of the monthly internet service charge will revert to the minimum monthly charge set out in our Critical Information Summary (CIS). If you upgrade your Superloop NBN Plan during the Discount Period to a higher plan tier, the remaining months in the Discount Period will be transferred to the new plan, where the Discounted Price for the upgraded plan will apply. This is subject to change and at Superloop's discretion.

Any plan change that involves a change of speed tier takes 2 business days to activate from the time you place your order. Once your new plan is active you will be issued a new invoice with a credit for the un-used percentage of the month of your old plan and the full new monthly fee for your new plan.

The day of the month you are sent this invoice will become your new plan anniversary date and you will be billed for your new plan on this date each month going forward.

The following example explains how your change of plan will be billed and what happens to your anniversary billing date.

• Your plan change request is activated on 17 March

• Your previous plan fee was $39.99 per month

• Your new plan fee is $49.99 per month

An invoice will be emailed to you on 17 March and you will receive an invoice for this service on the 17th of each following month.

This first invoice will include a pro-rated credit for your old plan’s monthly fee for 17 March to 31 March, calculated as follows

• $39.99/31 days = $1.29 per day

• $1.29 x 15 days remaining in March = $19.35

Plan change promotional credits such as “first month free” will also appear on your first invoice. If the promotion offers the “first two months free” you will be credited over your first two invoices.

Your new invoice and future invoices will also include your new monthly plan fee of $49.99 and your nominated credit card or bank account will be debited 10 business days after you receive your invoice by email.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

Superloop Business nbn Broadband Terms and Conditions available here.