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Hi, I’m Teddy, your AI assistant

I’m your friendly customer support chatbot and I’m ready to help you get the most from your Superloop services.

I’m super helpful

Real-time diagnostics

I can troubleshoot internet and mobile plans, diagnose connection issues, check speeds, and run tests.

Account management

If you need to view services, check billing, or update your account and payment details, I can help.

Equipment orders

Place orders for modems, routers and other accessories with me and I’ll track your deliveries.

Plan changes

I’m able to handle upgrades, downgrades, add-ons, cancellations, relocations, and technician visits.

24/7 live support

I never sleep, so I'm always here. But I can connect you to a human agent during call centre hours.

Flexible contact

I’ll continue helping in chat, schedule callbacks, or arrange any technician visit
you need.

Super-powered tech support

The full resources of Refreshify, our app’s diagnostic tool, is available to me to locate and fix network glitches fast. Think of me as your personal network cyber doctor with access to all the high-tech gadgets. “Dr. Teddy” has a nice ring to it.

Your home network detective

With eero analytics I can comb through smart data from your Superloop eero setup, sniffing out sneaky Wi‑Fi dead zones and delinquent devices inside your home. I’ll help you close the case so you can enjoy smooth streaming and gaming everywhere.

Clear progress updates

If you’re curious why a fix or installation may be taking a little longer than expected, I can break down every detail to give you transparent and jargon‑free updates.

Billing made simple

Got questions about your Superloop bill? I’ve got your back. I can explain charges and invoices in plain English, or any language you like (I’m multilingual) with no cryptic codes or confusing terms.

Clear progress updates

If you’re planning a move, I can do the heavy lifting and handle the whole switch‑over, making sure your internet comes with you, hassle‑free.

Refresh your internet

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