What stays the same
Your current plan inclusions do not change because of this pricing update
Selected higher speed tiers are not changing in price, as shown in the tables above
Your billing cycle, payment method and account access remain the same unless we tell you otherwise
FW means fixed wireless
nbn, fibre and fixed wireless service availability depends on your address and technology type
Why prices are changing
We’re making these changes so we can keep delivering fast, reliable internet, and continue investing in the network, systems, service experience and support our customers expect from Superloop. We regularly review our pricing to reflect wholesale cost increases, changing market conditions, and the ongoing cost of running and improving our services, especially as internet usage continues to grow across homes and small businesses.
What you can do if your price is changing
We understand that every household and business has different needs and budgets. If your plan price is changing, you can review your current plan, compare available alternatives, or chat with us about options that may better suit how you use your service.
Review your current plan and speed tier in Superhub or Superloop App
Compare available Superloop plans for your address
Contact our team if you need help understanding the change or choosing a suitable plan
If you are experiencing payment difficulty or vulnerability, please contact us as soon as possible so we can discuss support options
We’re here to help
We will contact affected customers directly before the new price applies. You do not need to do anything for the change to take effect. If you would like to review your plan sooner, please visit Superhub or Superloop App or contact Superloop support.
Important information
Prices are monthly recurring list prices and include GST
The new prices apply from 1 July 2026, unless we notify you otherwise
Your Critical Information Summary and standard customer terms continue to apply
