Refreshify: A new way to troubleshoot your internet

Need a net reset? Say g’day to Refreshify

Let’s talk about one of the best things we’ve added to the Superloop App lately. It’s called Refreshify, and it’s here to keep your internet performing at its best. If you’ve ever sat there wondering whether it’s your Wi-Fi playing up or something on the nbn’s end, this new feature could be your new go-to.

We all know the pain of dodgy connections. Whether your Zoom call freezes mid-sentence or your footy stream starts buffering just as someone lines up for goal, it’s frustrating. That’s exactly why we built Refreshify—to run a quick checkup of your connection health and troubleshoot if there’s a problem, sans waiting on hold or digging Google around for answers.

So, what exactly is Refreshify?

Refreshify is a clever little tool inside the Superloop App that lets you run a full health check on your internet connection. It taps directly into both the Superloop network and the nbn to figure out what’s going on behind the scenes. It’s kind of like having a Superloop tech in your pocket, without the high-vis and toolbelt.

If you’re noticing slower speeds, regular dropouts, or the dreaded ‘no connection’ message, Refreshify is designed to help optimise your internet and pinpoint the issue—whether it’s coming from your home setup or something a bit further upstream.

Using Refreshify is a walk in the park

To kick things off, open your Superloop App and look for the Refreshify icon—it’s sitting pretty in the bottom right-hand corner of the screen. Tap it, and the app will guide you through a few quick steps.

You’ll be asked to select the service you’re having trouble with (especially handy if you’ve got multiple services on the go). Once that’s done, Refreshify will get to work, running a series of diagnostics that talk directly to the nbn and the Superloop network.

Now, fair warning—this testing can take about 5 to 10 minutes, and during that time, your internet connection will temporarily pause. It’s a bit like rebooting a device—you’ve got to give it a minute to catch its breath before it comes good. Make sure your mobile device has access to 4G or 5G so you can still receive updates while the test runs.

Once it’s all wrapped up, you’ll get a summary of what Refreshify found, along with suggestions to get things sorted. If there’s something that needs a tech’s touch, Refreshify will proactively book an nbn technician visit for you. Too easy.

Alright, now for the nerdy bit—because it’s super cool. When you run Refreshify, it kicks off a bunch of checks. First, it confirms your account is in good standing (no sneaky billing dramas), then it checks for known outages on both our end and the nbn’s. From there, it digs into the service quality data nbn reports back to us.

It will also gives your connection a bit of a push from our side, restarting your session from the Superloop backbone. The result? A fresh start for your connection, like turning it off and on again, but smarter and more thorough.

All of these tests are what we call “service-impacting,” which is just a fancy way of saying your internet will temporarily go offline during the process. But trust us—it’s all part of giving your connection the reset it needs.

Why Refreshify’s a win for you

Let’s be honest: most of us aren’t tech experts. When something goes wrong with the internet, it can feel like you’re stuck between Googling solutions or sitting on the phone. Refreshify changes that. It puts the power back in your hands by showing you what’s really going on and what to do next.

It’s not just about fixing things faster—it’s about giving you peace of mind. You don’t need to wonder if your modem’s fried or if it’s the nbn playing up. Refreshify will sniff it out and either help optimise your internet performance or help you fix it.

And if something does need a human touch? No worries—you’ll be pointed in the right direction, without needing to start your story from scratch.

The bottom line

Refreshify is one of those features that just makes sense. It’s simple to use, quick to run, and genuinely useful. Next time your connection’s being a bit temperamental, or you just want to keep it performing at its highest, give it a whirl. It might just save you a bunch of time, frustration, and finger-pointing at the router.

So go on, crack open the Superloop App and give Refreshify a spin. Your internet will thank you for it.

Download Superloop app

Need help finding it in the app or got questions about what it does? You can check out the FAQs right here.