Say hello to Superloop App 2.0: One app for all services
From checking your data to upgrading your speed or optimising internet issues on the fly, it’s the smarter, simpler way to stay in control.
We're excited about this one. Meet the all-new Superloop App 2.0 – redesigned, reengineered, and now packed with everything you need to manage your Superloop services in one slick place. From checking your data to upgrading your speed or optimising internet issues on the fly, it’s the smarter, simpler way to stay in control.
Key features worth shouting about
Here's what you need to know about our biggest app upgrade yet.
Progress tracker
My Speed Boost management (now with super powers)
Activate and schedule Speed Upgrade Days ahead of time
Edit or cancel upcoming Speed Upgrade Days
Purchase additional Speed Upgrade Days
Check out your full My Speed Boost history
Perfect for movie nights, gaming weekends, or Zoom-heavy workdays, you're in control of the pace.
Refreshify – Quick internet health check-up
This one’s a bit magic. Refreshify is our unique internet health check-up tool built right into the app. With just a tap, it checks your connection, pinpoints the issue and either:
Fixes it automatically.
Raises a support ticket for you.
Books an appointment with nbn (if it’s on their end).
Keeps it running in tip-top shape.
Think of it as your digital internet mechanic—quick, reliable, and zero wait time on hold.
Essential features
Easier sign-up & login
No one likes jumping through hoops. That’s why we’ve simplified our sign-up process—just your postcode and email address, and you're in. Oh, and two-factor authentication for your own protection.
Once you're set up, log in the easy way with biometric login (fingerprint or face ID) or a handy PIN. No more forgotten passwords.
Change your plan anytime
Need more nbn speed or mobile data? Going away and want to scale down? You can change your nbn plan or BYO mobile plan directly in the app with just a few taps. Flexibility = freedom.
Purchase modems & extenders
Running out of Wi-Fi range or just setting up for the first time? Grab a modem or extender straight from the app. No fuss, no middleman.
Recharge or pay your bill
Keep things simple—recharge your mobile, pay your nbn bill, or set up auto-pay, all from the one place.
Add-ons made easy
Need a little extra? You can purchase data or service add-ons without navigating away. Fast, simple, done.
Push notifications
Our new Banner Alerts will let you know about any upcoming outages or planned maintenance that could affect your service. You’ll also get a heads-up if you're eligible for a nbn fibre upgrade (FTTP)—more speed, more reliability, and no guesswork.
Knowledge Hub
Got questions? The in-app Knowledge Hub is your go-to for tips, tricks, support articles and videos that’ll help you get the most out of your Superloop service.
Ready to dive in?
If you're already with us, do yourself a favour—download the new Superloop App 2.0 today. It's free, it's powerful, and it's built to make managing your internet and mobile services easier than ever.
Because when it comes to staying connected, you should be in the driver’s seat.
Written by
With three years in the telco industry, I work to make sure Superloop customers find the right information at the right time, so they can get the best value and experience from their internet service.
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